Responsible Gaming
at 399b
399b is committed to providing a safe, fair, and enjoyable gaming environment for every member in Bangladesh. Our responsible gaming programme puts practical tools directly in your hands — because great entertainment should always stay within healthy boundaries.
Gaming Should Be Fun, Not a Problem
At 399b, we believe that online gaming — whether it is cricket betting, live casino, or slots — should be a form of leisure and entertainment, not a source of financial stress or emotional hardship. The thrill of a well-placed bet on a Bangladesh Tigers T20 match or a bonus round in a Pragmatic Play slot should always feel exciting, never desperate.
Problem gambling is a recognised condition that affects a small but significant number of players worldwide. 399b takes our responsibility as a platform operator seriously. We provide a comprehensive suite of responsible gaming tools that every member can access directly from their account settings at any time. These tools are designed to help you maintain full control over your gaming activity — including how much you spend, how long you play, and whether you need to take a break.
This page explains every responsible gaming tool available on 399b, how to recognise early warning signs of problematic gambling behaviour, how to seek help if gaming has become a concern, and how 399b protects younger members from accessing the platform. All content on this page is in English and applies to all 399b members in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh.
Responsible Gaming Tools at 399b
399b provides a full set of responsible gaming controls that any member can activate at any time, free of charge, directly from their account. Below is a detailed overview of every tool available.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, 399b will automatically prevent further deposits until the limit period resets. Reducing a deposit limit takes effect immediately; increasing a limit requires a 7-day cooling-off period before it applies, giving you time to reconsider.
Instant ActivationDefine the maximum amount you are comfortable losing within a set time period — daily, weekly, or monthly. When your net losses reach the limit you have set, 399b will pause your gaming session for that period. Like deposit limits, reductions apply immediately while increases carry a 7-day delay.
Instant ActivationCap the total amount you can wager — across all games and sports bets — within a defined period. This tool is particularly useful for members who enjoy high-frequency betting, such as cricket in-play markets during BPL or IPL season, where small bets can accumulate quickly into large total stakes.
Instant ActivationSet a maximum continuous session length. When your session reaches the time you have set, 399b will automatically log you out and require you to actively log back in if you wish to continue. This prevents the time-distortion effect that extended gaming sessions can create, keeping your play intentional rather than habitual.
Instant ActivationEnable periodic on-screen reminders that display how long you have been playing and your net win/loss position in the current session. Reality checks appear as non-intrusive pop-up notifications at intervals you choose — every 30, 60, or 90 minutes — keeping you informed and grounded without interrupting your game unnecessarily.
Instant ActivationIf you feel that gambling is causing harm to your financial wellbeing, personal relationships, or mental health, you can self-exclude from 399b for a minimum period of six months, up to a permanent lifetime ban. Self-exclusion is activated instantly and cannot be reversed during the chosen exclusion period, no matter what. During exclusion, your account is frozen and all marketing communications are suspended.
Irreversible During PeriodHow to Activate a Responsible Gaming Tool
Access your account via the 399b Login page using your registered username and password. OTP verification may be required for security.
From your account dashboard, go to "Settings" and select the "Responsible Gaming" section from the left-hand menu.
Select the tool you wish to activate — deposit limit, session timer, self-exclusion, etc. Enter your preferred limit value or exclusion duration.
Review your selected settings and confirm. A confirmation will be sent to your registered email address or mobile number via OTP. The tool activates instantly upon confirmation.
If you have difficulty activating any responsible gaming tool, our 24/7 support team is available via live chat or email at [email protected] to assist you immediately.
Tool Summary & Reversal Rules
| Tool | Activation | Reversal |
|---|---|---|
| Deposit Limit ↓ | Instant | 7-day delay |
| Loss Limit ↓ | Instant | 7-day delay |
| Wager Limit ↓ | Instant | 7-day delay |
| Session Limit | Instant | Instant |
| Reality Check | Instant | Instant |
| Time-Out (1–42 days) | Instant | Not reversible |
| Self-Exclusion (6 mo+) | Instant | Not reversible |
Recognising Problem Gambling
Problem gambling often develops gradually. Many people do not realise their gaming habits have become harmful until the financial or emotional impact is already significant. Being aware of the warning signs is the first and most important step in protecting yourself and those around you. The following accordion covers the most common indicators of problematic gambling behaviour.
Is My Gaming Still Healthy?
Use this brief self-assessment checklist to reflect on your current gaming habits. This is not a clinical diagnostic tool — it is a private, honest check-in with yourself. Read each question and consider how often the statement applies to you.
How to interpret your responses: If your answers reflect patterns of chasing losses, concealment, or gaming beyond your entertainment budget, we encourage you to take a break using our time-out tool and to contact our responsible gaming support team. Early action makes a significant difference.
How 399b Upholds Responsible Gaming
Responsible gaming is not just a set of tools — it is a platform-wide philosophy. Here is how 399b embeds safe-gaming values across every aspect of its operations.
Every new 399b member must complete identity verification before depositing or placing bets. We verify age against government-issued identification documents to ensure that no player under 21 years of age can access real-money gaming features on the platform.
399b does not send unsolicited bonus offers or promotional messages to members who have activated responsible gaming tools, are in a time-out period, or have self-excluded. Our marketing communications are consent-based and can be withdrawn at any time from account settings.
399b's platform monitors gaming behaviour patterns for indicators of potential harm — such as sudden increases in deposit frequency, extended session lengths, or rapid escalation in bet sizes. When concerning patterns are detected, our team may proactively reach out to members to offer support.
All responsible gaming settings are protected by the same account authentication as financial operations. Changing or removing a limit requires identity confirmation, ensuring that limits cannot be bypassed accidentally or under impulsive pressure. Your protection settings are as secure as your funds.
Our support team is trained to handle responsible gaming conversations with empathy, discretion, and respect. There is no stigma attached to requesting help, activating exclusion, or raising concerns about your gaming habits. Every conversation with our team is confidential and handled with care.
399b publishes clear and complete terms for all bonuses, promotions, and betting markets. We do not hide wagering requirements in small print. All game return-to-player (RTP) rates are available in game information panels, ensuring every member can make fully informed decisions about where and how they play.
Need Support? We Are Here 24/7
If you believe your gaming habits are becoming a problem, or if someone you know is struggling with gambling-related harm, please do not hesitate to reach out. 399b's support team is available around the clock, every day of the week including national holidays. All responsible gaming conversations are treated with the highest level of confidentiality and handled by trained staff.
In addition to our internal support, we encourage members who need professional assistance to seek help from qualified counselling services. Talking to a professional is a sign of strength, not weakness — and early intervention significantly improves outcomes for individuals experiencing gambling-related difficulties.
Connect instantly with a trained 399b support agent through our live chat feature, available directly on the platform. Live chat is the fastest way to activate emergency self-exclusion or report a concern. Available 24 hours a day, 7 days a week, including Eid and public holidays (BST UTC+6).
Send a detailed message to our responsible gaming team at [email protected]. All responsible gaming emails are flagged as priority and responded to within 4 hours. Please include your registered username and a brief description of your concern so we can assist you as quickly as possible.
If you need to stop playing immediately and cannot access your account settings, contact our live chat or email support team and request an emergency account suspension. Our team will process the suspension within minutes and confirm via your registered contact details. No questions, no delays.
External Help & Resources
The following types of professional services can provide confidential support for gambling-related concerns. If you or someone you know is affected, we encourage you to seek assistance from qualified professionals in your area.
Seek a licensed psychologist or behavioural health counsellor in Dhaka, Chittagong, or other major Bangladeshi cities who specialises in addiction and compulsive behaviour. Your family physician can provide a referral.
Bangladesh's National Mental Health Helpline provides free, confidential telephone counselling. Contact the Kaan Pete Roi helpline or the National Institute of Mental Health (NIMH) in Dhaka for guidance and referrals to local support services.
Gamblers Anonymous peer support groups operate internationally. GA meetings provide a safe, non-judgmental environment where individuals can share experiences and support each other through recovery. Ask a local community health organisation for meeting schedules in your city.
Talking to a trusted family member, close friend, or community religious leader about gambling concerns is often the first and most accessible step. Many people find that sharing the issue openly — even once — provides significant relief and opens the door to practical support.
Protecting Minors from Online Gambling
399b operates a strict 21+ policy and takes the protection of minors extremely seriously. No person under the age of 21 is permitted to create an account, deposit funds, or engage in any real-money gaming activity on the 399b platform.
Our Minor Protection Measures
All new accounts require government-issued ID verification confirming the member is 21 or older. No deposits are possible before verification is complete.
We recommend all adult members keep their 399b login credentials private and ensure that devices used to access the platform are secured with a PIN or password to prevent access by younger family members.
Parents and guardians are encouraged to install parental control software on shared devices to block access to online gambling websites. Many free and paid solutions are available for Android, iOS, and Windows devices.
If you suspect a minor has accessed or registered on 399b, please report it immediately to [email protected]. We will investigate and take immediate action including account suspension.
399b is an adults-only platform. All players must be aged 21 or older. This is a non-negotiable requirement enforced through mandatory identity verification on every new account.
Enjoy 399b — Within Healthy Limits
Responsible gaming and great entertainment go hand in hand. Now that you know exactly what tools and support are available to you, explore 399b's full platform with confidence. Set your limits, play within your means, and enjoy the experience.